Answers To All Of Your Questions

What is Smokestack Junction?

Smokestack Junction is your go-to shop for BBQ and grilling-inspired apparel and accessories. Whether you're a pitmaster or a backyard flame-tamer, we’ve got the gear that speaks your language—and your lifestyle.

What if I need to return something?

No problem. We offer free returns within 30 days of delivery. If something’s not right, we’ll make it right—no hassle, no stress.

What if my item arrives damaged or incorrect?

We stand by our products and your satisfaction. If your order arrives with any issues, shoot us an email. We’ll fix it fast—whether that means a replacement, refund, or whatever it takes to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like opened perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Shipping

How long will my order take to arrive?

Most orders are delivered within 3–7 business days after processing. However, shipping times may vary depending on factors such as product availability, carrier delays, holidays, and your location.

When will my order ship?

Orders are typically processed and shipped within 2–4 business days. You’ll receive a tracking number via email as soon as your order is on its way.

Can shipping take longer than expected?

Yes — while most packages arrive on time, occasional delays can occur that are outside of our control (such as weather, carrier issues, or high seasonal volume).

Shipping Cost and Free Shipping

We keep shipping simple, transparent, and fair.

Flat Rate: $4.99 shipping on 1–2 shirts

FREE Shipping: When you order 3 or more shirts (or spend $75+)

You don’t need a code — free shipping applies automatically at checkout.

Please note: Free shipping applies to shirt orders only.

Rubs, sauces, and other BBQ goods ship separately from our partners and are not eligible for the free shipping offer.

All shirt orders ship fast from the USA, and most arrive in 3–7 business days.

How can I reach customer support?

Our team is available Monday–Friday, 9am–5pm EST. We aim to respond within 24 hours. Emails sent on weekends will be answered the following business day.