Answers To All Of Your Questions

What is Smokestack Junction?

Smokestack Junction is your go-to shop for BBQ and grilling-inspired apparel and accessories. Whether you're a pitmaster or a backyard flame-tamer, we’ve got the gear that speaks your language—and your lifestyle.

What if I need to return something?

No problem. We offer free returns within 30 days of delivery. If something’s not right, we’ll make it right—no hassle, no stress.

What if my item arrives damaged or incorrect?

We stand by our products and your satisfaction. If your order arrives with any issues, shoot us an email. We’ll fix it fast—whether that means a replacement, refund, or whatever it takes to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like opened perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Shipping

How long will my order take to arrive?

Because we print everything to order, most items are produced within 2–5 business days.

Once your order ships, delivery typically takes an additional 2–5 business days, depending on your location.

You’ll receive tracking as soon as your order ships so you can follow it every step of the way.

Can shipping take longer than expected?

Occasionally, yes. While most orders arrive on time, delays can happen due to things outside our control — like weather, carrier issues, or high seasonal volume.

If anything seems off, just reach out. We’re a small team that actually reads emails and we’re happy to help.

Shipping Cost and Free Shipping

Shipping Cost & Free Shipping

We keep shipping simple, transparent, and fair.

Flat Rate:
$4.99 shipping on orders with 1–2 apparel items

Free Shipping:
Automatically applied on orders $69+

(No code needed — it’s applied at checkout.)

A Quick Note

  • Free shipping applies to apparel items only
  • Rubs, sauces, and other BBQ goods ship separately from our partners and are not eligible for the free shipping offer
  • All shirt orders ship from the USA and most arrive 2–5 business days after processing

How can I reach customer support?

Our team is available Monday–Friday, 9am–5pm EST. We aim to respond within 24 hours. Emails sent on weekends will be answered the following business day.