FAQ

🔥Frequently Asked Questions🔥

 

What is Smokestack Junction?

Smokestack Junction is your go-to shop for BBQ and grilling-inspired apparel. Whether you're a pitmaster or a backyard flame-tamer, we’ve got the gear that speaks your language—and your lifestyle.

 

What if I need to return something?

No problem. We offer free returns within 30 days of delivery. If something’s not right, we’ll make it right—no hassle, no stress.

What if my item arrives damaged or incorrect?

We stand by our products and your satisfaction. If your order arrives with any issues, shoot us an email. We’ll fix it fast—whether that means a replacement, refund, or whatever it takes to make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like opened perishable goods, and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

 

How can I reach customer support?

You can reach us anytime at support@smokestackjunction.com, and we’ll get back to you as quickly as possible. Whether it’s a question about BBQ, grilling, smoking, or recipes, you’ll always get real people and real support.

 

Customer Service Hours

Our team is available Monday–Friday, 9am–5pm EST. We aim to respond within 24 hours. Emails sent on weekends will be answered the following business day.

 

Do you really stand behind your products?

Absolutely. Our customers mean everything to us. From first click to final wear, we’re with you the whole way to make sure you’re happy with your order.